FAQ – Frequently asked questions

Do you have any questions about putting Marantec drives or accessories into operation and programming them? Here you will find the answers to frequently asked questions. We also offer comprehensive help articles on many issues, especially about our handheld transmitters. If you cannot find an answer specifically to your question, you can of course also get in touch with us via the contact form .

Installation of the drive

What to bear in mind before purchasing.

Problems with the handheld transmitter


Problems with the drive

Although the drive system is audibly operating, my garage door or driveway gate is not moving. What can I do?

If, after pressing your handheld transmitter, the drive system audibly starts operating, but the door/gate does not move, it is possible that your drive system is unlatched. That means that the drive and door/gate are separated from each other. If this is the case, you simply have to latch the drive back in place. There are different ways of doing this specific to the drive.

It is essential to not that, when being latched, the door/gate is always at the same position at which it was unlatched! Otherwise it is possible that your door/gate will not remain at the previously set position and that the door/gate or drive system will incur damage.

 

Garage door

Go to your drive system and pull on the cord with the green ball, on newer rails it is the green bell, until an audible clicking noise sounds. The catch mechanism is thus activated. Now move your door manually until the slide is connected with the rail again by a second clicking noise. Your drive is now latched in place again  and the door should move when the handheld transmitter is pressed.

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Swing gate

The catch and release mechanism is located under the protective flap on the drive head. Open this and operate the catch either by pressing down the red plastic clip or by rotating (clockwise) the enclosed allen key. Your drive is now latched in place again and the door should move when the handheld transmitter is pressed.

Sliding gate

The catch and release mechanism is located inside the drive housing. Please open the front cover of the aluminium housing with the aid of one of the keys supplied. With the help of the socket spanner, press the inset, red catch on the motor, until the gearwheel at the back engages back into the gear rack on the door.

Previous drive systems

On our articulated arm drive, the catch/release mechanism is accessible from the front side of the drive system. Latch the drive back in place by turning the supplied allen key clockwise in the mechanism .

The underfloor drive is latched directly on the arm. For this purpose, please engage the black plastic lever back in the arm. Your drive is now latched back in place and the door should move when the handheld transmitter is pressed. You may have to release the catch/release mechanism beforehand with one of the keys supplied, if this is locked.

You can quite easily latch the drive system with plastic cover back in place on the front from outside by turning (clockwise) the supplied allen key .

You will find a full description in the installation instructions under the heading Operation. You can also look at all installation instructions directly online .

The catch and release mechanism is located inside the drive housing. Please open the front cover of the aluminium housing with the aid of one of the  keys supplied. With the help of the socket spanner, press the inset, red catch on the motor, until the gearwheel at the back engages back into the gear rack on the door.

Installation of the drive and its accessories

Which accessories can I connect to my drive system in addition to my handheld transmitter?

For more individual safety and convenience, Marantec offers you a comprehensive range of accessories, which is constantly expanded. You can get other handheld transmitters from us with additional functions. A light barrier, with which you can secure your gate and that stops it immediately when there is an obstacle in the way. A battery backup for emergency power supply purposes, a solar panel as an alternative source of energy and much more besides - simply find the right accessories here for your individual needs.

You can purchase our accessories from your Marantec specialist retail partner.

I would like even more light in my garage. What can I do?

With our new Light 200 and Light 201 lighting system, you have more light in your garage not only when it is dark. The two LED light strips are fastened onto the slide rails of the door . You thus have the light exactly where you need it: next to the vehicle when getting in and out as well as when driving into the garage.

For our Comfort 260, 270, 280 as well as Comfort 360, 370 and 380 garage door drives, we have developed additional extensions, which will generate even more brightness in your garage. You can fit these extensions quite easily yourself - they are clipped in by means of a simple push-fit system.. The result: twice as much light and only a little extra electricity thanks to power-saving LED technology.

All the settings in your drive, for example for your handheld transmitter, are naturally preserved after the installation. You can purchase the LED extensions directly from your specialist retailer.

Our two videos tell you how you can easily install the extensions. Please make sure that you pull the plug for your drive out of the socket before installation and hence disconnect it from the power supply.

 

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More questions

No, you can also fit the control unit in the garage, under the carport or at another position. Marantec control unit housings are very compact and take up little space. This means that you can be flexible when it comes to fitting the control unit. Your specialist retailer will be happy to advise you on the maximum cable length, the wire cross-section and what you have to bear in mind in this regard.

Suffice to say at this point: cable extensions up to 25 m can easily be made, for instance to fit the control unit in your garage or under the carport. Make sure in this case that the wire cross-section is big enough (min. 1.5 mm²).

The duty cycle (DC) is the term for the periodduring which an appliance can be used continually. After that there must be a rest phase so as not to damage or destroy it.

For electric motors, an operating mode and a duty cycle (DC) are often specified as a percentage. Motors with no specification or with the operating mode S1 are suitable for continuous operation. Appliances with the operating mode S2 are suitable for short-term operation. If no usage period is specified, a usage period of 10 minutes applies.

Example: If a garage door drive is designated with 20 % DC S2 , then the maximum permitted usage period is 2 minutes. For the cooling down, 8 minutes are required.

A potential-free contact is used to transfer a state or information between electrical devices. 

Potential-free means that a connection is passive, which means it supplies or may not supply any voltage itself. External voltage on the potential-free contact on the drive leads to the destruction of the entire electronics.

Normally closed and normally open contacts switch the power circuit. That means they make a connection inside a power circuit or disconnect it.

A normally closed contact (break contact) interrupts the power circuit when activated. When it is at rest and not activated, the contact is closed.

A normally open contact (make contact) closes the power circuit when activated. When it is not activated, the contact is open. It has to close for the power circuit to work.

What to bear in mind before purchasing.

Yes, you can! Marantec has developed special drive systems with battery technology for garage doors, which make do without a power connection.

For garage doors, the Comfort 260 accu makes you independent of the power connection. A high-quality battery will supply the drive with power for a long period. When the battery has to be recharged, you can simply disconnect it and connect it to a standard socket in your house.

Alternatively, a modern solar panel can also be connected to the battery unit. You can thus use the sun as an energy provider, thereby creating on alternative source of energy to the classic power connection. Daylight is sufficient for the high-quality panel to ensure the power supply for the drive. The energy generated is stored in the battery and used whenever the door is moved. Of course you can still disconnect the battery and charge it via the plug socket.

In principle, drives can be implemented for swing and sliding gates with inclines or drops of up to 10 per cent

We recommend that you allow an individual check by your specialist retailer. If necessary, we advise you to install additional safety components on the gate system. Your specialist retailer will fit these original Marantec accessories.

On swing gates, a bracket set for rising hinges is used. The Comfort 525, 525 L and Comfort 530 L swing gate drives can be used on inclines up to a maximum of 10 per cent after consultation and subsequent clarification.

On sliding gates, radial dampers, also called rotation dampers, control the speed. This is important in case of sliding gates with an incline or drop. If these gates are unlocked, they would start to move on their own without these components. A radial damper thus prevents these gate systems from getting too fast.

Your specialist retailer will be happy to advise you about additional safety devices for our gate systems in case of installation with an incline or drop.

All Marantec garage door drives are equipped with an integrated emergency release device . It allows you to open and close the door also by hand in case of a power failure or another technical problem [SEGMENT BITTE LOESCHEN] [SEGMENT BITTE LOESCHEN] [SEGMENT BITTE LOESCHEN].

Manually opening and closing the door:
To do so, the drive must be disconnected from the door. And this is how to do it: On the drive rail of your door you will find the green ball, on newer rails a green bell, and the red bell. To open, pull on the red release bell. The door is thereby disconnected from the drive. It can now be operated manually .

Closing:
Pull on the cord with the green ball, or the green bell, until you hear a clear clicking noise. The catch mechanism is thereby activated. Now move your door manually until the slide is connected with the rail by a second clicking noise. Your drive is now once again coupled with the door [SEGMENT BITTE LOESCHEN]. It should now move when the handheld transmitter is pressed.

Problems with the handheld transmitter

For the following FAQs you will also find further information in specially prepared help articles.

 

With which wireless systems can I operate Marantec drives using a handheld transmitter?

Our bi-linked wireless standard is used in all our drives. Besides this , we offer support with Multi-Bit and in some products the new DM7S standard. It is also possible to use HomeLink with our drives.

Find out more about our wireless systems

Are the radio waves from my wireless system harmful to health?

No. No radiation that is harmful to humans and animals is emitted from the wireless products. There are no known impairments from our wireless products in relation to pacemakers or hearing aids either.

Find out more about health aspects of our wireless products

Do I have to program the handheld transmitter or is it automatically connected to the drive when it is first used?

When you have bought a new Marantec drive, the specialist retailer usually takes care of the programming. If you subsequently use other handheld transmitters or you have changed the coding after losing the handheld transmitter, these devices also have to be programed. Our video tutorials will help you with this.

Find out more about programming handheld transmitters

How do I prevent opening and closing the door accidentally, for example with the handheld transmitter in a trouser pocket?

The bi-linkedDigital 564, 572, 633 (up to production month July 2018) and Digital 663 handheld transmitters have a button lock.

Find out more about the button lock


I have lost my handheld transmitter. What do I have to do?

If you have lost your handheld transmitter or it has been stolen, it is best to delete it from your system and change the code.

Find out more about handheld transmitter safety


My handheld transmitter is not working, what might be the cause?

If your handheld transmitter is not working, this can have various, often mundane reasons. First check the batteries.

Other causes for handheld transmitters not working


Can I also control my garage door drive by means of an app?

Do you prefer using your smartphone rather than a handheld transmitter? No problem? With maveo, the system for smart garages, not only can you open and close  your door, the system can do even more.

get to know maveo


Besides handheld transmitters and maveo, are there other ways of controlling my door/gate?

Besides handheld transmitters and control by app, we also offer buttons for controlling the door/gate, for example code pads or key-operated buttons for outdoors or wall-mounted buttons inside.

Find out more about the Marantec buttons


More information

Have you not found an answer to your question or are you looking for further information? Simply take a look at our installation instructions . You will find these on our website too.

For any other questions, we are happy to help you. Simply fill in our contact form .

Go to contact form