My handheld transmitter is not working. What could be the reason?

If your garage door or yard gate does not open even though you have pressed the button on the handheld transmitter, its batteries may be empty.. If you press the button on the handheld transmitter and hear the opener system running, but the door or gate does not move, the opener system may be disengaged. 

Our bi·linked handheld transmitters are equipped with a practical key lock You can lock the keys to prevent unwanted operation by accidentally pressing them while in a trouser pocket, on a key ring or similar. If the LED on the transmitter does not light up when you press a button, the electronic key lock is probably active.

The operation of our handheld transmitters varies depending on the series: Our bi·linked handheld transmitters can be recognized by their white oblong shape with two or four buttons or the black square design. Multi-Bit handheld transmitters are gray, and DM7S handheld transmitters are black. You will find an overview here: Wireless garage door opener


Check whether the handheld transmitter battery is empty.

The operation of our handheld transmitters varies depending on the series: Our bi·linked handheld transmitters can be recognized by their white oblong shape with two or four buttons or the black square design. Multi-Bit handheld transmitters are gray, and DM7S handheld transmitters are black.

bi·linked handheld transmitter

The LED flashes 10x: The battery in the device is almost empty.

The LED does not light up: Check if the key lock is active.

Multi-Bit handheld transmitter

The LED flashes 10x or 1x weakly: The battery in the device is almost empty.

DM7S handheld transmitter

The LED flashes 1x weakly or does not light up: The battery in the device is almost empty.

Battery change for Multi-Bit handheld transmitters (2nd Generation)

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Battery change for Multi-Bit handheld transmitters (3nd Generation)

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Battery change for bi.linked and DM7S handheld transmitters

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Which is the right battery?

Marantec handheld transmitters and receivers use widely available standard batteries. You can easily purchase them in stores. Read on to find out which battery types are used.

Handheld transmitters: Digital 506, 517, 518, 564, 572, 534, 633, 663, 702, 704
 

1x button cell: Battery 3 V Type CR2032

Wireless indoor button Digital 644

1x button cell: Battery 3 V Type CR2032

Wireless indoor button Digital 645

2x  button cell: Battery 3 V Type CR2032

Wireless keypad Digital 525, 526

4x battery 1.5 V type AAA

Wireless fingerprint reader Digital 528

4x battery 1.5 V type AAA

Handheld transmitters: Digital 302, 304, 306, 313, 317, 318, 321, 382, 384, 392
 

1x  button cell: Battery 3 V Type CR2032

Wireless keypad Command 131

1x button cell: Battery 3 V Type CR2032

Wireless keypad Command 231

2x  button cell: Battery 3 V Type CR2032

Wireless keypad Command 222

1x battery 9 V block

Handheld transmitters Digital 231, 232

2x button cell: Battery 3 V Type CR1025

Handheld transmitters: 121, 122, 124, 211, 212, 214, 221, 222, 224 
 

1x battery 12 V type A23

Handheld transmitters: Digital 101, 102, 104, 209, 219

1x battery 9 V block

Wireless keypad Command 219, 211

1x battery 9 V block


Electronic key lock for handheld transmitters with bi·linked

Our bi·linked handheld transmitters can be recognized by their white oblong shape with two or four buttons or the black square design. You can lock the keys to prevent unwanted operation by accidentally pressing them while in a trouser pocket, on a key ring or similar.

Note: The key lock is not activated at the factory.

  • Press the programming button on the back using a ballpoint pen for approx. 5 seconds. How to activate/deactivate the key lock.
  • Key lock active: The LED on the front flashes 1x briefly. This means that the key lock is now active. 
  • Key lock inactive: The LED on the front flashes 2x briefly. This means that the key lock is now inactive.
  • Despite the key lock, you can still use the handheld transmitter to open or close your gate or door. To do this, press a function key on the handheld transmitter for approx. 2 - 4 seconds.
  • The LED on the front flashes 1x briefly.  This deactivates the key lock for 20 seconds.
  • You can now use the handheld transmitter to open or close your gate or door as usual.
  • The LED on the front flashes 1x briefly, the command is sent, and the gate or door moves.
  • Each time a button is pressed, the disabling of the key lock is extended.
  • If you do not press any button for 20 seconds, the key lock is re-activated.
  • If you press one of the function keys briefly, the LED on the handheld transmitter does not light up, nor is there any movement of the door or gate.

The following models feature the key lock function: Digital 564, 572, 633 up to and including the production month of July 2018 and all Digital 663 models..

You can see how to activate and deactivate the key lock and how to operate your gate or door in the following video.

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Teach handheld transmitter

bi·linked key lock

Lost your handheld transmitter?